How we handle your information

Who holds it

Your information is held by ELLE FITNESS LLC, a New Jersey limited liability company, trading as Ellè Fitness, at 117 Mikve Yisrael and 134 Karl Neter, Jerusalem.

What we keep

Your name, email address, and, if you give them, your phone number and date of birth. Alongside that we keep a record of your bookings, your punchcards, and what you have paid.

If you send us a message through the contact form, we keep that message so we can reply to it.

Why we keep it

To run your bookings, to keep track of your punches, to bill you for training or rental, and to send you things you need: a booking confirmation, a reminder that a punchcard is about to expire, or an invoice.

We only send marketing email if you have agreed to receive it, and every such email has a way to stop them.

Who else sees it

We do not sell your information and we do not share it for advertising. It is handled on our behalf by the services that run this site: a payment processor for card payments, an email service to send you messages, an analytics service that counts visits, and the hosting and database providers that keep the site running.

Card details are handled entirely by our payment processor. We never see or store your full card number.

Signing in

There are no passwords. Signing in sends a one-time link to your email address. We use a cookie to keep you signed in. It is needed for the site to work and is not used for tracking.

Cookies and visitor numbers

We use Google Analytics to count how many people visit the site and which pages they look at. It tells us that a page was viewed, which country the visit came from, and roughly what kind of device it was on. It does not tell us who you are, and we do not connect it to your account, your bookings or your payments.

It sets its own cookies to do this. If you would rather it did not, your browser can block cookies, or you can install Google’s opt-out add-on. The site works exactly the same either way.

How long we keep it

For as long as you are a member, and afterwards for as long as we need to for our records and accounts. Ask us to delete your information and we will, other than anything we have to keep for tax or accounting.

Your choices

You can ask to see what we hold about you, ask us to correct it, or ask us to delete it. Write to ellefitnessjlm@gmail.com.